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Frequently asked questions
Ordering 3
01 How do I place an order?
Add the products you want to your cart and go to checkout. Checkout is handled securely by Shopify, and you will receive an order confirmation by email once your order is placed.
02 Where can I see my order details?
Your order confirmation email lists everything you ordered. If you sign in to your account from the header, you can also view your orders there.
03 Can I change or cancel an order after placing it?
Contact us as soon as possible with your order number and the change you need. We will confirm what is possible for that order and reply by email.
Product information and compatibility 3
04 Where can I find specifications?
Every product page includes a short description, key features and a specifications table. Where the manufacturer provides them, connectivity, colour, package contents and model number are listed too.
05 How do I narrow the catalogue to what fits my setup?
Use the filters on any collection page or in search results. You can filter by availability, price, brand, product type, colour, connectivity and best use, and combine filters to shortlist quickly.
06 Can you help me choose between two models?
Yes. Send us the models you are comparing and how you plan to use them, and we will help you weigh up the differences before you buy.
Shipping and delivery 2
07 How much does shipping cost?
FrontRow Tech is introducing free next-day shipping. Eligible areas, order cut-off times and carrier details will be published on the shipping page as soon as they are confirmed.
08 Where can I read the full shipping policy?
The full shipping policy will appear on the Shipping and delivery page as soon as it is published. Until then, contact us with any delivery question and we will answer directly.
Returns and refunds 2
09 What is your returns policy?
The full returns and refunds policy is being finalised and will be published on the Returns and refunds page. If you need to return something now, contact us with your order number and we will guide you through the next steps.
10 How do I start a return?
Send us a message with your order number, the product and the reason for the return. We will reply by email with what applies to your order and what to do next.
Warranty and product support 2
11 Do products come with a warranty?
Warranty terms are set by each manufacturer and vary by product. Check the product listing and the manufacturer's documentation for the terms that apply, and contact us if you need help finding the right route.
12 Who do I contact for setup help?
Start with the manufacturer's manual or support pages for model-specific guidance. If you are not sure where to begin, message us with the product name and the issue and we will point you to the right resource.
Accounts and contacting us 2
13 How do I sign in to my account?
Use the account link in the header. Shopify will email you a one-time code to sign in, so there is no password to remember.
14 How do I contact FrontRow Tech?
Use the contact page. Choose a topic, include your order number if your question is about an existing order, and we will reply by email.
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