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Frequently asked questions
Ordering 3
01 How do I place an order?
Add the products you want to your cart and go to checkout. Checkout is handled securely by Shopify, and you will receive an order confirmation by email once your order is placed.
02 Where can I see my order details?
Your order confirmation email lists everything you ordered. If you sign in to your account from the header, you can also view your orders there.
03 Can I change or cancel an order after placing it?
Contact us as soon as possible with your order number and the change you need. We will confirm what is possible for that order and reply by email.
Product information and compatibility 3
04 Where can I find specifications?
Every product page includes a short description, key features and a specifications table. Where the manufacturer provides them, connectivity, colour, package contents and model number are listed too.
05 How do I narrow the catalogue to what fits my setup?
Use the filters on any collection page or in search results. You can filter by availability, price, brand, product type, colour, connectivity and best use, and combine filters to shortlist quickly.
06 Can you help me choose between two models?
Yes. Send us the models you are comparing and how you plan to use them, and we will help you weigh up the differences before you buy.
Shipping and delivery 2
07 How much does shipping cost?
Nothing. Every order ships free with next-day delivery to the continental US. Order by 5pm PT Monday to Friday, or 3pm PT on Saturday, and it ships the same day from California.
08 Where do you ship?
We ship to addresses in the continental United States. We don't currently ship to Alaska, Hawaii, U.S. territories or international addresses. Read the full policy on the Shipping and delivery page.
Returns and refunds 2
09 What is your returns policy?
You can return items within 30 days of delivery for a full refund of the item price, with no restocking fee. Opened items are accepted as long as they're undamaged and complete. Read the full policy on the Returns and refunds page.
10 How do I start a return?
Within 30 days of delivery, send us a message with your order number, the product and the reason for the return, or email help@frontrow.net. We will reply with instructions.
Warranty and product support 2
11 Do products come with a warranty?
Warranty terms are set by each manufacturer and vary by product. Check the product listing and the manufacturer's documentation for the terms that apply, and contact us if you need help finding the right route.
12 Who do I contact for setup help?
Start with the manufacturer's manual or support pages for model-specific guidance. If you are not sure where to begin, message us with the product name and the issue and we will point you to the right resource.
Accounts and contacting us 2
13 How do I sign in to my account?
Use the account link in the header. Shopify will email you a one-time code to sign in, so there is no password to remember.
14 How do I contact FrontRow Tech?
Use the contact page, email help@frontrow.net or call +1 323-371-6627. Include your order number if your question is about an existing order, and we will reply by email.
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