Returns and refunds
Our full returns and refunds policy is being finalised. Until it is published here, contact us with your order number and we will guide you through the next steps.
How it works today
Send a message with your order number, the product and the reason for the return.
We confirm what applies to your order and exactly what to do next.
Keep the product and its packaging together until you have our reply.
The policy below is published from Shopify, so this page always matches the policy shown at checkout.
Full returns and refunds policy coming soon
We are finalising the written policy, including the return window, item condition, who pays return shipping, exclusions and refund timing. Nothing here is final until it is published. If you need to return something now, contact us with your order number.
Something not working?
Check the warranty and product support page for manufacturer routes.
