Returns and refunds policy
The policy below is published from Shopify, so this page always matches the policy shown at checkout.
In this policy
Refund policy
30-day returns, full refund
If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund of the item price. We don't charge restocking fees.
What can be returned
- Items in their original condition, with all accessories, manuals, cables and packaging included.
- Opened items are accepted as long as they're undamaged and complete. Try it, test it and decide.
Exceptions
- Gift cards are non-refundable.
- Items that are damaged through misuse, modified or missing parts may be refused or refunded in part. If this happens, we'll always contact you first.
How to start a return
Email help@frontrow.net or call +1 323-371-6627 with your order number within 30 days of delivery. We'll confirm your return and send instructions. Please don't send items back without contacting us first.
Return shipping
If an item arrived defective, damaged or wasn't what you ordered, we cover return shipping and send you a prepaid label.
Damaged or incorrect orders
Please let us know within 7 days of delivery, with a photo if possible. We'll make it right with a replacement or a full refund, whichever you prefer.
Refunds
- Inspection: we inspect returns within 3 business days of arrival and email you when your refund is approved.
- Payment: refunds go back to your original payment method. Your bank may take 5–10 business days to post it.
- Shipping costs: shipping is free on every order, so there are no original shipping costs to deduct.
Exchanges
Contact us for more information about returning your product, and we can send you a new one.
After 30 days
Products remain covered by the manufacturer's warranty. See our Warranty page, or contact us and we'll help you with the claim.
Contact
FrontRow Tech
3360 N San Fernando Rd, Los Angeles, CA 90065
help@frontrow.net · +1 323-371-6627
